FAQ: Need help?
Text or Call (630) 523-9945
Give Us a Ring or a Ping! Whether you’re a talker or a texter, we’re all ears! Feel free to call us for a chat or drop a text if you’re on the move. We monitor both, so pick your favorite way to say hello and we’ll get back to you in a flash!
General Questions
Can I TEXT you with a question instead of calling?
Yes! Whether you’re a talker or a texter, we’re all ears! Feel free to call us for a chat or drop a text if you’re on the move. We monitor both, so pick your favorite way to say hello and we’ll get back to you in a flash!
Text or Call! (630) 523-9945
What if a thread comes loose or a stitch gets snagged?
You can access one of our Twist & Thread Co. blog posts with detailed information on how to manage this issue. The blog post includes step-by-step instructions and tips for effectively resolving the issue.
How should I wash and care for my embroidered apparel?
We have a comprehensive blog post about this matter that has the details you seek. You can find detailed information in our blog post dedicated to this subject.
Products & Ordering
Do you offer different apparel sizes or colors than what is listed?
We offer numerous unlisted options. Contact us or request a quote with your specific needs.
What is your return/exchange policy?
Specifics on our return or exchange policy are available on our Refund Policy page. For more in-depth details on how returns and exchanges work, customers can refer to our dedicated Refund Policy page.
Can I customize a design or submit my own logo?
Heck yeah! FREE Custom order quotes are available on our website or feel free to drop us a line. Get hooked up with free quotes for solo projects to massive group orders.
How do I change information on my order after it has been placed?
Should you need to make modifications to your order, please reach out to us right away. Contact information is provided on our contact page. It is advisable to contact our customer care number for any order changes rather than sending an email.
I just finalized my order but I still have not received the order summary.
Should you need to make modifications to your order, please reach out to us right away. Contact information is provided on our contact page. It is advisable to contact our customer care number for any order changes rather than sending an email.
Shipping & Returns
How much is cost for shipping?
Shipping costs may vary depending on the products being shipped and their quantity. Costs are determined during checkout, with detailed information available on our shipping policy page.
How long will delivery take?
Information regarding order delivery times can be located on our shipping policy page.
How do I track delivery of my order?
Upon shipment of your order, an email containing a link to an order status page will be sent to the email address provided during checkout.
Are there any delivery restrictions?
Items purchased may only be shipped within the continental US and Canada.
Is a signature required for delivery of my order?
No signature is needed upon receiving your package.
Do you offer local pick-up?
Yes! We would love for you to top by our studio to pick-up your order and save on shipping! Our embroidery studio is located in Roselle IL. This option is available on checkout when selecting your shipping method.